You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to enable us to provide the Services, you may not be able to use all or part of those Services.

The data we collect depends on the context of your interactions with PandaFan, the choices you make (including your privacy settings), and the Services you use. The data we collect can include the following:

• Name and contact information. We may collect your first and last name, email address, password, postal address, company information, and other similar contact data.

• Payment information. When you make purchases on our website, a secure window will be opened directly to our payment provider (currently, Stripe), and any payment information that you provide is sent directly to the payment provider. We have no access to that information.

• Device and Usage information. We may collect data about your device and how you and your device interact with PandaFan and our Services. For example, we may collect:

  • Use data. We may collect data about the features you use and the Services you purchase. This also includes your interactions on our website, and your interactions with us via email.

  • Device, connectivity and configuration data. We may collect data about your device and the network you use to connect to our Services. This may include IP address, browser type, operating system, and referring URLs.

Providing and improving our Services. We use data to provide and improve the Services we offer, and to perform essential business operations. This includes operating the Services, maintaining and improving the performance of the Services, developing new features, conducting research, and providing customer support. Examples of such uses include the following:

• Providing the Services. We use data to carry out your transactions with us and to provide the Services to you. In certain cases, the Services include personalized features and recommendations that enhance your productivity and enjoyment, and automatically tailor your experience based on the data we have about you.

• Technical support. We use data to diagnose product problems, and to provide other customer care and support services.

• Improving the Services. We use data to continually improve our website and our Services, including system administration, system security, and adding new features or capabilities.

• Business Operations. We use data to develop aggregate analyses and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

• Sending Transactional Emails. We may use your data to send you transactional emails and other essential notification emails.

• Generally. We use data to respond to your inquiries and requests relating to our Services, to create and administer your accounts, and to provide us with information and access to resources that you have requested from us. We also use data for general business purposes, including, among other things, to improve customer service, to help us improve the content and functionality of our Services, to better understand our users, to protect against wrongdoing, to enforce our Terms of Service, and to generally manage our business.

Communications. We use data we collect to communicate with you, and to personalize our communications with you. For example, we may contact you to inform you when your subscription is ending, to discuss your account, to let you know when updates are available, to remind you about features of the Services that are available for your use, or to update you about a support request.

We share your personal data with your consent, or as necessary to provide the Services to you. We also share personal data with vendors or agents working on our behalf for the purposes described in this Policy. For example, companies we have hired to provide cloud hosting services, off-site backups, and customer support may need access to personal data to provide those functions. In such cases, these companies are required to abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose.

We may disclose your personal data as part of a corporate transaction such as a corporate sale, merger, reorganization, dissolution, or similar event.

Finally, we will access, transfer, disclose, and/or preserve personal data, when we have a good faith belief that doing so is necessary to:

• comply with applicable law or respond to valid legal process, judicial orders, or subpoenas;
• respond to requests from public or governmental authorities, including for national security or law enforcement purposes;
• protect the vital interests of our users, customers, or other third parties (including, for example, to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone);
• operate and maintain the security of our Services, including to prevent or stop an attack on our computer systems or networks;
• protect the rights, interests or property of PandaFan or third parties;
• prevent or investigate possible wrongdoing in connection with the Services; or
• enforce our Terms of Service.

We do not sell or trade your personal information to third parties.

We will retain your personal data for as long as necessary to provide the Services to you, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different types of data in the context of the different Services we provide, actual retention periods can vary significantly.

How long is the personal data needed to provide the Services and/or operate our business? This includes such things such as maintaining and improving the performance of the Services, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most data retention periods.